Privacy Policy

The purpose of this Privacy Policy is to provide the natural person - SIA Skrīveru Partikas Kombināts client - information about the purpose, extent, protection, processing term and data subject's rights during data acquisition, as well as when processing the client's personal data.

Data controller and its contact information

1. The controller of personal data processing is SIA Skrīveru Pārtikas Kombināts, unified registration no. 40003061327, legal address: Daugavas iela 2, Klidziņa, Skrīveru county, LV-5125, telephone: 28685600, e-mail: skriveru.kombinats@gmail.com , website: www.skriverugotina.lv.

2. The contact information of Skrīveru Pārtikas Kombināt in matters related to the processing of personal data is: skriveru.kombinats@gmail.com . Using this contact information or contacting Skrīveru Pārtikas Kombināt's legal address, you can ask a question about the processing of personal data.

Scope of application of the document

3. Personal data is any information about an identified or identifiable natural person. Categories and explanations of personal data are specified in clause 5 of the privacy policy.

4. The privacy policy is applied to ensure the protection of privacy and personal data in relation to:

  • for natural persons - customers, buyers of products of Skrīveru Pārtikas Kombināta (including potential, former and existing);
  • For visitors of the website maintained by Skrīveru Pārtikas Kombināta.

Categories of personal data processed by Skrīveru Pārtikas Kombināt

5. The categories of personal data processed by Skrīveru Pārtikas Kombinat depend on the services provided to the Clients. Skrīveru Pārtikas Kombinat is entitled to process the following categories of personal data for the purposes specified in point 9 of this Policy:

  • name and surname;
  • correspondence address, telephone number and e-mail address;
  • bank details;
  • data that the Customer himself informs Skriveri Food Combine.

6. Skrīveru Pārtikas Kombināt takes care of Customer privacy and personal data protection, respects the Customer's right to the legality of personal data processing in accordance with the applicable legislation - Regulation 2016/679 of the European Parliament and the Council of April 27, 2016 on the protection of natural persons in relation to personal data processing and free movement of such data (Regulation) and other applicable laws in the field of privacy and data processing.

7. Regarding specific types of data processing (for example, cookie processing, etc.), environment, purposes, additional, specific rules may be set, which the Customer is informed about at the time he provides relevant data to Skrīveru Pārtikas Kombināt.

8. The privacy policy applies to data processing, regardless of the form and/or environment in which the Customer provides personal data (on Skrīveru Pārtikas Kombinata's website, in paper format or by telephone) and in which company systems or paper form they are processed.

Purposes of personal data processing

9. Skrīveru Pārtikas Kombinat processes personal data for the following purposes:

  • Goods for sale:
    • for customer identification;
    • for preparing the purchase invoice and proving the fact of concluding the purchase transaction;
    • for the delivery of goods (for the fulfillment of distance contract obligations);
    • for promotion, promotion and distribution of products;
    • for customer service;
    • for consideration and processing of submissions and objections;
    • for keeping customers, building loyalty, measuring satisfaction;
    • for settlement administration;
    • for debt recovery and collection;
    • for website maintenance and performance improvement.
  • For business planning and analytics:
    • for customer identification;
    • for statistics and business analysis;
    • for planning and accounting;
    • to measure efficiency;
    • for data quality assurance;
    • for conducting market research;
    • for the preparation of reports;
    • for conducting customer surveys;

Legal basis for personal data processing

10. Skrīveru Pārtikas Kombināt processes the Customer's personal data based on the following legal bases:

  • For the conclusion and execution of the goods purchase transaction (including the distance contract) - to conclude the transaction/agreement at the Customer's request and ensure its execution;
  • for the fulfillment of regulatory enactments - to fulfill the obligation specified in binding external regulatory enactments of Skrīveru Pārtikas Kombināta;
  • in accordance with the consent of the Client - data subject ;
  • in legitimate interests - to realize the legitimate interests of Pakavs arising from the obligations existing between Skrīveru Pārtikas Kombināt and the Client or the concluded contract or the law;
  • to ensure the vital interests of the data subject or other natural person - to ensure the physical and property safety of Skrīveru Pārtikas Kombināta employees, customers and visitors.

11. The legitimate interests of Skriveri Food Combine are:

  • to carry out commercial activities;
  • to produce and distribute Latvian-made candies "Gotiņa" and other dairy sweets
  • verify the identity of the Customer before concluding a purchase transaction or distance contract;
  • to ensure the fulfillment of the obligations of the purchase transaction, the distance contract;
  • to prevent unreasonable financial risks for their commercial activities
  • save Customer applications for the purchase of goods made in writing or verbally, by calling the contact phone number or on the Internet website;
  • analyze the functioning of the website of Skrīveru Pārtikas Kombināt, develop and implement its improvements;
  • perform actions to retain customers;
  • segment the customer database for more efficient provision of services;
  • design and develop goods and services;
  • advertise your goods and services;
  • conduct customer surveys about goods and their usage experience (NPS);
  • prevent fraud;
  • provide corporate governance, financial and business accounting and analytics;
  • ensure efficient company management processes;
  • the efficiency of the provision of services and the sale and delivery of goods;
  • ensure and improve product quality;
  • administer payments;
  • apply to state administration and operational institutions and to the court for the protection of their legal interests.

Processing of personal data

12. Skrīveru Pārtikas Kombināt processes the Customer's data using the possibilities of modern technologies, taking into account the existing privacy risks and the reasonably available organizational, financial and technical resources of Skrīveru Pārtikas Kombināt.

13. The purchase transaction concluded with the Customer, incl. for the qualitative and prompt fulfillment of distance contract obligations, Skrīveru Pārtikas Kombināts can authorize its cooperation partners to make individual deliveries of goods. If during the execution of these tasks, the cooperation partners of Skrīveru Pārtikas Kombināt process the Customer's personal data held by Skrīveru Pārtikas Kombināt, the relevant cooperation partners are considered the data processing operators (processors) of Skrīveru Pārtikas Kombināt, and Skrīveru Pārtikas Kombināt has the right to transfer to the cooperation partners the Client's personal data necessary for the performance of these activities data to the extent necessary to perform these activities.

14. Cooperation partners of Skrīveru Pārtikas Kombināt will ensure the fulfillment of personal data processing and protection requirements in accordance with the requirements of Skrīveru Pārtikas Kombināt and legal acts, and will not use personal data for purposes other than the fulfillment of the obligations of the contract concluded with the Customer on behalf of Skrīveru Pārtikas Kombināt.

Protection of personal data

15. Skrīveru Pārtikas Kombināt protects the Customer's data using the possibilities of modern technologies, taking into account the existing privacy risks and the reasonably available organizational, financial and technical resources of Skrīveru Pārtikas Kombināt, including using the following security measures:

  • firewalls;
  • encryption of customer data;
  • intrusion protection and detection programs;
  • other protective measures in accordance with current technical development opportunities.

Categories of recipients of personal data

16. Skrīveru Pārtikas Kombināt does not disclose the Customer's personal data or other information obtained during the purchase of goods to third parties, except for:

  • if the data must be transferred to the relevant third party within the framework of the concluded contract in order to perform some function necessary for the execution of the goods purchase transaction (for example, to a bank within the framework of mutual settlements or to a courier service company to ensure the delivery of goods).
  • in accordance with the clear and unequivocal consent of the Client;
  • to the persons provided for in external regulatory enactments upon their justified request, in accordance with the procedures and to the extent specified in external regulatory enactments;
  • in cases determined by external regulatory acts, for the protection of the legitimate interests of Skrīveru Pārtikas Kombināta, for example, by appealing to the court or other state institutions against a person who has violated these legitimate interests of Skrīveru Pārtikas Kombināta.

 

Duration of storage of personal data

17. Skrīveru Pārtikas Kombināt stores and processes the Customer's personal data as long as at least one of the following criteria exists:

  • only as long as the goods purchase transaction concluded with the Customer is valid, incl. distance contract;
  • the data is necessary for the purpose for which it was received;
  • as long as Skrīveru Pārtikas Kombināt or the Client can realize their legitimate interests (for example, submit objections or bring or take a lawsuit to court) in accordance with the procedures specified in external regulatory acts;
  • while one of the parties has a legal obligation to store data (for example, according to the Accounting Law, invoices issued to the company must be kept for 5 years, etc.);
  • while the Customer's consent to the relevant personal data processing is valid, if there is no other legal basis for data processing.

18. After the conditions mentioned in this paragraph end, the Customer's personal data is deleted. Audit records are stored for at least one year from the date of their execution in accordance with the regulations.

 

Access to personal data and other Customer rights

19. The client has the right to receive the information specified in the regulatory acts in connection with the processing of his data. By contacting Skrīveru Pārtikas Kombināt, the customer can verify the correctness of his data and, if necessary, change them.

20. In accordance with regulatory enactments, the Customer also has the right to request Skriveri Food Combine access to his personal data, as well as request Skriveri Food Combine to supplement, correct or delete it, or limit processing in relation to the Customer, or the right to object to processing (including personal data data processing carried out on the basis of the legitimate interests of Skrīveru Pārtikas Kombināta).

21. The customer can submit a request for the exercise of his rights:

  • in written form in person at Skrīveru Pārtikas Kombināt's office and legal address, presenting an identity document;
  • in the form of electronic mail, signing with a secure electronic signature.

22. Upon receiving the Customer's request for the exercise of his rights, Skrīveru Pārtikas Kombinats verifies the identity of the Customer, evaluates the request and fulfills it in accordance with the regulatory enactments.

23. Skrīveru Pārtikas Kombināts sends the answer to the Client by mail to the contact address indicated by him in a registered letter.

24. Skrīveru Pārtikas Kombināt ensures compliance with data processing and protection requirements in accordance with regulatory enactments and, in case of objections from the Client, takes appropriate actions to resolve the objection. However, if this fails, the Client has the right to apply to the supervisory authority - the Data State Inspectorate.

The customer's consent to data processing and the right to withdraw it.

25. The customer can give consent to the processing of personal data, the legal basis of which is consent (for example, data analysis of product purchase habits, individually prepared advertising, etc.), on the website www.skriverugotina.lv at the time of the purchase of the product/s, or in the store of Skrīveru Pārtikas Kombināta Daugavas street 2, Klidziņi, Skrīveros, LV-5125.

26. The customer has the right to withdraw the consent given to data processing at any time in person, at the Skrīveru Pārtikas Kombināta store, Daugavas street 2, Klidziņi, Skrīveros, LV-5125, and in that case further data processing based on the previously given consent for the specific purpose will not be carried out in the future.

27. Withdrawal of consent does not affect data processing carried out at the time when the Client's consent was valid.

28. By withdrawing the consent, the processing of data, which is carried out on the basis of other legal bases, cannot be stopped.

Communication with the Client

29. Skrīveru Pārtikas Kombinat communicates with the Client using the contact information provided by the Client (phone number, e-mail address or postal address).

30. Communication regarding the execution of the product purchase transaction is carried out by Skrīveru Pārtikas Kombināts based on the Customer's request or on the basis of a distance contract (for example, coordination of the delivery time of the product, information about the invoice, etc.)

Commercial announcements

31. Communication about commercial announcements about the services of Skrīveru Pārtikas Kombināta is carried out in accordance with the provisions of external regulatory acts or in accordance with the Client's consent.

32. The customer can give his consent to receive commercial notifications from Skrīveru Pārtikas Kombināta on the website of Skrīveru Pārtikas Kombināta or in person at a Skrīveru Pārtikas Kombināta store.

33. The consent given by the client to receive commercial notifications is valid until it is revoked. The customer can at any time refuse to receive further commercial communications in one of the following ways:

  • by sending an email to the address skriveru.kombinats@gmail.com  ;
  • by calling the contact number 28685600;
  • in person at Skrīveru Pārtikas Kombināta store;

34. Skrīveru Pārtikas Kombināt stops sending commercial messages as soon as the Customer's request is processed. Request processing depends on technological capabilities, which can be up to seven days.

Website visits and cookie processing

35. The website of Skrīveru Pārtikas Kombināt may contain links to websites of third parties, which have their own terms of use and personal data protection, for which Skrīveru Pārtikas Kombināt is not responsible.